- Significant experience designing and developing solutions using the following technologies:
- IBM MQ
- IBM IIB
- IBM BPM
- IBM ODM
- IBM API Management
- Docker
- Kubernetes
- Splunk
- Redhat Linux
- Docker
- AWS/GCP/Azure/BlueMix
- Redhat Linux
- Significant experience in a similar role, supporting, developing, maintaining and improving a complex application portfolio in a multi sourced environment.
- Demonstrated ability to work independently and collaboratively to manage end-to-end support and resolution processes for assigned tasks through in-depth analysis, review and application of expert knowledge.
- Highly developed interpersonal and verbal communication skills, with strong customer focus and ability to understand issues, manage expectations, gain agreement, resolve conflicts and translate technical information into business language.
- Experience in enterprise application systems analysis and development, including: analysis, design, development, testing, implementation, documentation and support with a thorough understanding of the Service Delivery Lifecycle.
- Demonstrated expertise in the technical aspects of software package configuration coupled with a functional knowledge of the applications; and/or expertise in software development and configuration for custom-built applications.
- Advanced professional written communication skills; proven ability to write quality business documentation, functional and non-functional artefacts, and technical documentation for a wide variety of audiences and purposes.
- Extensive experience implementing sustainable solutions that address organisational strategy.
- Demonstrated organisational skills with the ability to prioritise tasks, work accurately with attention to detail, and meet deadlines.
- Prior experience in, or advanced knowledge of, support analysis or support testing with a sound understanding of industry trends.
- Experienced in ITIL Foundations, principles and application.
- Experience in application support and lifecycle management, deployment management, environment configuration and software development lifecycle methodologies, tools and systems, including but not limited to; ITIL, DevOps, Agile, Scrum, Continuous Delivery and/or Rapid Application Development.
- Experience in different technologies and products, including but not limited to; J2EE, HTML, XML, SQL, and/or Domino, Case and Customer Relationship Management applications, Workflow tools, Business Intelligence tools, Deployment Management tools, Payment and Billing systems, and/or Mainframe Applications.
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