Ayan Infotech are urgently looking for a ICT Project Officer for a short term contract job opportunity in Canberra.
Due to the nature of the work involved, we can only consider applicants who are Australian Citizens and hold a baseline security clearance.
Title: ICT Project Officer
Type: Contract (3 months + 1 *3 months extensions possible)
Location: Canberra (onsite work only)
Nature of work: 100% office based in Barton
Required Skills and Experience:
- Provide ICT support for hardware, software, network, account and device issues.
- Triage, resolve and escalate service requests and incidents in line with service levels.
- Administer user accounts, systems, devices, software and ICT asset records.
- Support ICT projects, upgrades, testing, rollouts and implementation activities.
- Prepare and update ICT procedures, user guides and knowledge articles.
- Liaise with staff, vendors and service providers to support ICT service delivery.
- Identify recurring issues and contribute to service and process improvements.
- Support cyber security controls, patching, access management and incident reporting.
- As this is a Helpdesk role, and will require maintenance of user and building ICT hardware, this role is 100% office-based.
Essential experience & requirements:
- Current minimum Baseline is essential
- Demonstrated experience providing responsive ICT support in the Australian Public Service, troubleshooting technical issues, supporting users, maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
- Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions, and make recommendations that improve systems, processes, or user outcomes.
- Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
- Demonstrated ability to manage competing priorities, monitor progress, meet deadlines, support ICT projects or operational tasks, and deliver quality outcomes in a busy service environment.
- Demonstrated ability to work collaboratively, support team capability, act with professionalism and integrity, follow ICT security and governance requirements, and contribute positively to workplace culture.
A one page response is required to submit an application.
Submissions close: 31 August, 2026 11:59pm Canberra Time (the client can close submissions before this date without further notice)
Contact: 02 9412 4178 for more details.
www.ayaninfotech.com
