Ayan Infotech are urgently looking for a ServiceNow Subject Matter Expert (SME) for a long term contract job opportunity in Melbourne.
All applicants must have full unrestricted work rights in Australia.
Title: ServiceNow Subject Matter Expert (SME)
Location: Melbourne
Type: Contract (6-12 months+)
Required Skills and Experience:
- 10 or more years of experience in ServiceNow design and hands-on developments projects (this is ServiceNow Technical specialist role and NOT an e2e Architect role).
- Knowledge in ServiceNow best practice and methodology (NowCreate, Business Smart customisation, Heath Scan, ATF)
- Past hands-on individual contribution experience in enterprise environment:
- Code and scripts development from design, build, test and deploy for production use, covering ITSM, CSM and CMDB and integration using scripted REST API, and connectors.
- ServiceNow platform upgrades
- ServiceNow Platform performance troubleshooting, tuning, and sizing
- Understand good vs bad configurations, coding, and customisation practices.
- Management of stakeholders (business, architects, engineers) and ability to drive right outcome from them.
- Positive work attitude and one-team mindset.
- ServiceNow technical consultations for Architects, BA, BCL, and Service+ program.
- ServiceNow Out-of-the-Box vs Customisation Assessment (Impact to Maintainability & Upgradability).
- Peer review and feedback for Architecture Solution Context and Epic acceptance-criteria.
- Lead DSO pre-PI planning for business epics, including impact assessment and bottom-up estimation.
- Support DSO manager in planning tech debt and Innovation epics.
- ServiceNow design governance, review, and acceptance during implementation.
- Support with tech directions for Dev teams in resolving issues during build/test.
Contact: 02 9412 4178 for more details.
www.ayaninfotech.com
