Ayan Infotech urgently needs a Incident and Problem Manager for a 12-month contract in Melbourne, CBD. A hybrid work model will be provided with this contract.
Responsibilities include:
Stakeholder Management
- Developing strong, positive relationships with key stakeholders within Capgemini and our Customer's business.
ITSM
- Facilitating and directing Major Incident Resolution sessions with multiple service partners, ensuring MIM communication and escalation occurs.
- Liaising with Customers and Resolver Teams to determine priorities, resourcing and timeframes.
- Ensuring Business Level updates are issued on schedule
- Perform/drive structured Root Cause Analysis
- Proactive analysis of events/incidents and identify underlying Problem statements.
- Drive Problem resolution.
- Personal Development
- Keep abreast of implemented technologies, and customer profiles.
A competitive rate is on offer that is relevant to experience.
If you are interested, click the 'APPLY NOW' button or email your CV.
www.ayaninfotech.com
Ayan Infotech
