Ayan Infotech has an urgent and immediate requirement for an ITSM Business Analyst for a long term contract job opportunity in Melbourne.
All applicants must have full work rights in Australia.
Title: ITSM Business Analyst
Location: Melbourne CBD
Type: Contract (6 months + extensions)
Required Skills and Experience:
Business Analyst - with ITSM & ServiceNow experience
Experience: 8 to 10 years
ITSM Business Analysis Requirements:
- Should possess hands on experience as a Senior Business Analyst
- Strong Understanding of Technology Infrastructure - ITSM and ServiceNow Domain
- In-depth knowledge of ITSM processes.
- Project planning, estimating, coordinating and controlling project solution delivery/implementation.
- Scheduling and management of progress and resources, and delegation of tasks.
- Establishing appropriate project quality standards in consultation with customers/partners and implementing appropriate quality management practices/processes/systems to ensure customer satisfaction
- Establishing effective, open communication channels among project participants and all key stakeholders.
- Facilitating the production of project documentation and reporting for executive management.
- Reporting Project Metrics, variances, estimations and impact analysis.
We will be able to contact only shortlisted candidates. We thank you in advance.