MDM Support Engineer - Sydney

Job Title: MDM Support Engineer - Sydney
Contract Type: Contract
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: 3847_1605823947
Contact Name: Gaurav Bagga
Contact Email:
Job Published: November 20, 2020 09:12

Job Description

Ayan Infotech are looking for an MDM Support Engineer in Sydney for a long term contract engagement.

Due to the nature of work involved, we will be able to consider only Australian Citizens/ Australian PR/ Independent Visa holders for this position.

Title: MDM Support Engineer
Location: Sydney
Type: Contract (6-12 months + extensions)

Required Skills and Experience:

  • Minimum Jamf 100 certification, 200 is preferred
  • Firm working knowledge of Apple operating systems including macOS, iOS, iPadOS and tvOS,
  • Ability to communicate complex technical subjects to people of varied technical roles and abilities
  • Ability to communicate, verbally and written, in English
  • Very strong knowledge with macOS and iOS is essential


  • Providing IT support for all Mac equipment including system, application, and server issues.
  • Providing technical advice and troubleshooting for end users
  • Keeping the job ticketing system updated
  • Excellent OSX desktop and server support skills
  • Experiencing supporting OS X desktop and server across a range of versions
  • Strong experience with using and administrating JAMF Casper
  • Experience using terminal commands and simple scripts
  • Great customer relationship skills
  • Good written & verbal communication skills
  • Being flexible and customer solution focused
  • Manage support queue (Service Now) for MDM incidents
  • Monitor and support MDM services during the APAC hours
  • Address MDM incidents escalated from the IS&T HelpLine.

Contact: 02 9412 4178 for more details.

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