Job Description
Ayan Infotech has an urgent need for a Siebel Senior Support Engineer to take up an exciting full-time position that is purely remote-based across Australia.
Our client is a leading global organisation with turnover in the billions.
A highly competitive salary is on offer as well as a healthy bonus arrangement that is paid every 6-months other perks!
Essential Duties & Responsibilities
- Solve complex customer issues using diagnostic tools and troubleshooting methodologies based on expert knowledge of the Siebel applications.
- Collaborate with team members in a virtual team environment to extend field experience to different client situations.
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to improve the client experience with Rimini Street.
- Serve as a trusted technical advisor to clients seeking a successful deployment of Siebel applications.
- Work closely with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience.
- Proactively identify opportunities to for RSI to add value in our service offering to clients.
- Assist clients with the optimum utilization of their Siebel application through best practices implementation advice.
- Collaborate with team members in a virtual team environment to extend field experience to different client situations.
- Be a pro-active contributor to a support organization running 24x7x365; this will require the ability to work flexible hours, which may include evenings, weekends, or holidays, and monitoring email outside standard business hours. Regular weekend on-call rotations monitoring for client production-down situations required.
Responsibilities:
Location
- Australia or New Zealand
Education
- Undergraduate degree
Experience
- 10+ years of combined Siebel Development and Siebel Administration hands on experience. Consulting and production support experience across core application modules and vertical applications highly preferred.
- Passionate focus on customer support and the ability to build long term, successful working relationships with clients to create loyalty and fuel growth opportunities.
- Superb trouble-shooting skills and proactive tenacious attitude toward problem solving.
- Strong understanding of the Siebel Application functionality (Navigation, Menus, Assignment Manager, Workflow, etc.), Siebel Architecture, Siebel Development Methodology & Life Cycle, and Siebel Best Practices.
- Excellent interpersonal, presentation and communication skills - verbal & written.
- Attention to detail with excellent listening skills, and the ability to learn and adapt quickly.
- Demonstrated ability to work independently and as part of a team.
- Extreme focus on Client satisfaction.
- Ability to work calmly and professionally in high pressure situations.
- Ability to stay motivated in an exclusively virtual environment.
Skills
- Siebel Open UI Development, Troubleshooting, and Administration is highly desirable
- Product Configurator, Siebel UCM (Oracle Customer Hub), CTI, Siebel Marketing, OBIEE and Siebel Handheld knowledge is preferred.
- Siebel Application and System Administration: Server Configuration, Server Management, Data, Business Process, Assignment Manager, Communications, etc…
- Siebel Tools Configuration: Business Objects, Business Component, Screens, Views, Applets, eScript, EAI, Siebel VB, Browser Script, etc…
- Familiarity with Operating Systems (Windows, Unix, Linux, Solaris, and OS390)
- Familiarity with different databases (Oracle, SQL Server, DB2, etc…) and SQL programming.
- Database performance and tuning experience.
- Experience with various browser technologies and browser security. Web application development experience is a plus.
- Ability to develop strong professional relationships with clients through usage of soft skills (communication, organization, relationship building, issue escalation, etc…) in addition to technical acumen.
- Exhibit poise during pressure situations.
Preferred Skills
- Business-level spoken language skills in languages other than English highly desired.
If interested, click the 'APPLY NOW' button or email your CV.
Contact - 02 9411 8794
www.ayaninfotech.com
