AYAN InfoTech is looking for Technical Business Analyst - MS Dynamics 365 to join an exciting project based in Melbourne. The role offers you the opportunity to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects.

Role: Technical Business Analyst - MS Dynamics 365
Location: Melbourne
Contract Duration: 6 Months with high possible extensions
Experience: 6+ Years

Job Summary:

We are looking for a skilled and dynamic Business Analyst with experience in Microsoft Dynamics 365 CRM to join our team. The ideal candidate will work closely with business stakeholders to understand their needs, gather and document requirements, and ensure that solutions are implemented effectively within the Dynamics 365 CRM environment (Service Delivery). You will be responsible for transforming business requirements into functional specifications and ensuring that the solution is aligned with the business goals.

Key Responsibilities:

Requirements Gathering & Analysis:

• Collaborate with business stakeholders (Business BA's) to understand business requirements and translate them into functional specifications for Microsoft Dynamics 365 CRM.
• Conduct workshops, interviews, and surveys to collect detailed requirements and ensure alignment with business objectives.
• Document business processes, workflows, and pain points to recommend effective solutions.

Solution Design & Implementation:

• Work closely with technical team to design CRM solutions that meet business needs and improve business processes.
• Configure and customize Microsoft Dynamics 365 CRM applications as required (e.g., entities, forms, views, workflows, business rules).
• Participate in the testing of the Dynamics 365 CRM solution to ensure it meets functional and non-functional requirements.

Project Management & Stakeholder Communication:

• Assist in managing CRM implementation project, ensuring that timelines, deliverables, and expectations are met.
• Participate in Daily Scrum calls and give updates on project deliverables. The person should conduct backlog grooming sessions with technical team, review test cases and answer technical team queries in Q&A sessions.
• Develop and maintain strong relationships with key business stakeholders to ensure smooth communication and project success.
• Provide ongoing support during and after deployment, helping users with troubleshooting and ensuring user adoption.

Required Skills and Experience:

• 10+ years of experience as a Business Analyst, with a focus on Microsoft Dynamics 365 CRM.
• Strong knowledge of Microsoft Dynamics 365 CRM modules (Sales, Service, Marketing, etc.).
• Preferred: Experience in configuring and customizing Dynamics 365 CRM (e.g., entities, workflows, forms, security roles).
• Familiarity with Power Platform (Power Apps, Power Automate) and JIRA tool.
• Excellent analytical and problem-solving skills with the ability to document and interpret business requirements.
• Strong communication skills with the ability to engage and influence stakeholders at all levels.
• Experience in Agile/Scrum methodologies is desirable.
• Strong interpersonal and communication skills to work effectively with cross-functional teams.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong attention to detail and the ability to understand complex business needs.
• Self-motivated, proactive, and comfortable working in a dynamic environment.

Contact: 61-(02) 7207 6926 for more details.

Please note we will be able to contact only shortlisted candidates for this role. We thank you in advance for your interest.