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Veeva CRM Consultant (Support)

Job Title: Veeva CRM Consultant (Support)
Contract Type: Contract
Location: Melbourne, Victoria
Industry:
Salary: Negotiable
Reference: 4495_1651818236
Contact Name: Mailangi Styles
Contact Email: mstyles@ayaninfotech.com
Job Published: May 06, 2022 16:23

Job Description

Ayan Infotech has an exciting initial 6-month contract opportunity for an Veeva CRM Support Consultant. The Veeva CRM consultant will do Managed Support service of the new Veeva C360 implementation.

This contract will provide the opportunity to work in a large-scale enterprise IT environment with a highly experience and competent global IT delivery team. Our client invests millions of dollars in their IT environment, which will provide the contractor to work with the latest releases to what technology has to offer.

Description:

  • Consultant/Sr Consultant level experience - 5-8 years with Veeva Suite of C360
  • Experience in supporting Veeva CRM applications as Application lead, knowledge in other VEEVA applications especially Network and Align
  • At least 2-3 working projects on Veeva with Application support focus
  • Ability to understand ITIL principles with Ticket management and SLA
  • Ability to lead client conversations and be point of contact for Client users for issues / tickets reported
  • Desirable experience to work with onshore/offshore staffing model

The activities to be performed by the consultant:

  • Be primary contact for all issues reported with the Veeva CRM/Network/Align application
  • Manage client communications around ongoing issues and lead customer calls when needed
  • Drive work allocation with offshore teams and track progress daily with the offshore lead
  • Follow SLAs and delivery process to resolve user issues and proactively work on improvements
  • Resolve tickets, issues, requests assigned
  • Manage team workload involving with Offshore lead

If you are interested, click the 'APPLY NOW' button or email your CV.

Phone - 02 9411 8794

www.ayaninfotech.com

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