Onsite Support Engineer (Level 1.5) - Short-Term Contract

Location: Brisbane
Duration: 2-month contract
Rate: $240 + superannuation per day
Start: ASAP
Positions Available: 1

About the Role

We are seeking an Onsite Support Engineer to provide face-to-face IT support in a professional corporate environment. This role is ideal for a customer-focused IT support professional who enjoys direct end-user interaction and thrives in a walk-up support setting.
You will be the first point of contact for users requiring hardware, software, and Microsoft 365 support, ensuring a high level of service and timely issue resolution.

Key Responsibilities

• Provide walk-up IT support services to end users during standard business hours
• Deliver hands-on hardware and software troubleshooting
• Assist users with how-to queries and general IT support questions
• Manage password resets, account lockouts, and access issues
• Support Microsoft 365 applications, including:
  • Outlook & Exchange
  • SharePoint
  • Office applications
  • M365 licensing checks and user provisioning
• Use ServiceNow (or similar) for ticket logging, updates, and resolution tracking
• Follow documented incident resolution and escalation procedures
• Maintain ownership of support tickets until resolved or properly escalated
• Ensure the IT asset register remains accurate and up to date
• Deliver a high level of customer service, treating every user interaction as a priority

Skills & Experience Required

• Experience in Level 1 / Level 1.5 IT Support roles
• Strong face-to-face customer service skills
• Solid troubleshooting experience with:
  • Windows devices
  • Laptops, desktops, and peripherals
• Experience supporting Microsoft 365 environments
• Understanding of:
  • Exchange Online mailbox management
  • SharePoint access and permissions
  • Microsoft 365 licensing and user account management
• Experience using an ITSM tool such as ServiceNow
• Ability to follow processes and escalate issues appropriately

Ideal Candidate

You are:

• Friendly, professional, and approachable
• Comfortable in a walk-up support environment
• Able to explain technical issues in simple terms
• Organised and good at managing multiple tickets
• Proactive and customer-focused

This is a great opportunity for an IT support professional looking for a short-term onsite contract in a dynamic corporate environment.