Onsite Support Engineer (Level 1.5) - Short-Term Contract
Location: Brisbane
Duration: 2-month contract
Rate: $240 + superannuation per day
Start: ASAP
Positions Available: 1
About the Role
We are seeking an Onsite Support Engineer to provide face-to-face IT support in a professional corporate environment. This role is ideal for a customer-focused IT support professional who enjoys direct end-user interaction and thrives in a walk-up support setting.
You will be the first point of contact for users requiring hardware, software, and Microsoft 365 support, ensuring a high level of service and timely issue resolution.
Key Responsibilities
- Provide walk-up IT support services to end users during standard business hours
- Deliver hands-on hardware and software troubleshooting
- Assist users with how-to queries and general IT support questions
- Manage password resets, account lockouts, and access issues
- Support Microsoft 365 applications, including:
- Outlook & Exchange
- SharePoint
- Office applications
- M365 licensing checks and user provisioning
- Use ServiceNow (or similar) for ticket logging, updates, and resolution tracking
- Follow documented incident resolution and escalation procedures
- Maintain ownership of support tickets until resolved or properly escalated
- Ensure the IT asset register remains accurate and up to date
- Deliver a high level of customer service, treating every user interaction as a priority
Skills & Experience Required
- Experience in Level 1 / Level 1.5 IT Support roles
- Strong face-to-face customer service skills
- Solid troubleshooting experience with:
- Windows devices
- Laptops, desktops, and peripherals
- Experience supporting Microsoft 365 environments
- Understanding of:
- Exchange Online mailbox management
- SharePoint access and permissions
- Microsoft 365 licensing and user account management
- Experience using an ITSM tool such as ServiceNow
- Ability to follow processes and escalate issues appropriately
Ideal Candidate
You are:
- Friendly, professional, and approachable
- Comfortable in a walk-up support environment
- Able to explain technical issues in simple terms
- Organised and good at managing multiple tickets
- Proactive and customer-focused
This is a great opportunity for an IT support professional looking for a short-term onsite contract in a dynamic corporate environment.