AYAN InfoTech is looking for Technical Business Analyst (Digital & Superannuation) to join an exciting project based in Melbourne. The role offers you the opportunity to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects.
Role: Technical Business Analyst (Digital & Superannuation)
Location: Melbourne
Contract Duration: 6 Months with high possible extensions
Experience: 7+ Years
Job Summary:
We are looking for a skilled and dynamic Business Analyst to join our team. The ideal candidate will work closely with business stakeholders to understand their needs, gather and document requirements, and ensure that solutions are implemented effectively within the Digital environment. The candidate should ideally have knowledge and experience with CRM, Microsoft products, Contact Centre Solutions, and Data. You will be responsible for transforming business requirements into functional specifications and ensuring that the solution is aligned with the business goals.
Key Responsibilities:
Requirements Gathering & Analysis:
- Collaborate with business stakeholders (Business BA's) to understand business requirements and translate them into functional specifications.
- Have strong communication skills, and a consultative mindset into understanding business problems and delivering end to end client outcomes.
- Assess proposed solutions not just for technical feasibility, but for alignment with long-term client strategic goals
- Having a consulting-led approach to effectively lead high-impact discovery sessions and elicitation workshops with diverse stakeholder groups
- Document business processes, workflows, and pain points to recommend effective solutions.
- Ability to translate complex data and "tech jargon" into clear, persuasive narratives for business decision-makers.
Solution Design & Implementation:
- High domain and industry knowledge across various business functions to provide holistic advice
- Work closely with technical team to design CRM solutions that meet business needs and improve business processes.
- Configure and customize CRM applications as required (e.g., entities, forms, views, workflows, business rules).
- Participate in the testing of the solution to ensure it meets functional and non-functional requirements.
Project Management & Stakeholder Communication:
- Act as the primary link between business strategy and technical implementation.
- Ability to hold the attention of the room and build peer-level relationships with senior leaders
- Strategic Change Management Consulting skills in guiding stakeholders through transformations and generating buy-in for new solutions.
- Assist in managing strategic digital projects, ensuring that timelines, deliverables, and expectations are met.
- Participate in Daily Scrum calls and give updates on project deliverables. The person should conduct backlog grooming sessions with technical team, review test cases and answer technical team queries in Q&A sessions.
- Develop and maintain strong relationships with key business stakeholders to ensure smooth communication and project success.
- Provide ongoing support during and after deployment, helping users with troubleshooting and ensuring user adoption.
- Work with business users to create and manage reports, dashboards, and analytics within the platform.
- Monitor data integrity and ensure the system remains accurate, up-to-date, and effective for reporting.
Required Skills and Qualifications:
- Preferred: Post Graduate degree in business administration, Information Systems, or a related field.
- 10+ years of experience as a Business Analyst, with a focus on CRM and Microsoft products.
- Strong knowledge of CRM modules (Sales, Service, Marketing, etc.).
- Familiarity with Power Platform (Power Apps, Power Automate) and JIRA tool.
- Excellent analytical and problem-solving skills with the ability to document and interpret business requirements.
- Strong communication skills with the ability to engage and influence stakeholders at all levels.
- Experience in Agile/Scrum methodologies is desirable.
- Strong interpersonal and communication skills to work effectively with cross-functional teams.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong attention to detail and the ability to understand complex business needs.
- Self-motivated, proactive, and comfortable working in a dynamic environment.
Contact: 61-(02) 7207 6926 for more details.
Please note we will be able to contact only shortlisted candidates for this role. We thank you in advance for your interest.
