Ayan Infotech are looking for an SAP Operations Manager (Technical) for a contract to hire, or full time permanent job opportunity in Melborune.
All applicants must have full unrestricted work rights in Australia.
Title: SAP Operations Manager
Location: Melbourne (preference is Melbourne)
Type: Contract to hire, or Permanent full time
Required Skills and Experience:
- At least 10 or more years of experience in SAP operations and application support.
- At least 3 or more years in a leadership or managerial role within SAP environments.
- ITIL Foundation or Practitioner certification preferred.
- Experience managing hybrid support models (onshore/offshore).
- Strong understanding of compliance, audit, and governance in enterprise IT.
Essential Skills
- Expertise in SAP modules (FI/CO, reinsurance, FSCD) and architecture (ECC, S/4HANA, Fiori).
- Proficiency in SAP Basis operations, system monitoring, and performance tuning.
- Familiarity with SAP Solution Manager, IDocs, RFCs, APIs, and middleware.
- Experience with other integrated systems like CATS etc.
Operational Excellence
- Oversee daily SAP operations across ECC, S/4HANA, BW, Fiori, and integrated platforms.
- Ensure system availability, performance, and compliance with SLAs.
- Drive automation and proactive monitoring to reduce incidents and improve efficiency.
Governance & Reporting
- Establish and maintain governance frameworks for SAP support aligned with ITIL standards.
- Define and track KPIs, SLAs, and operational metrics; report regularly to senior leadership.
- Ensure compliance with internal controls, audit requirements, and data security policies.
- Lead root cause analysis and implement preventive actions for recurring issues.
Team Leadership
- Manage and mentor a cross-functional team of SAP support analysts and technical experts.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Coordinate with offshore/onshore teams and external vendors for seamless support delivery.
Stakeholder Engagement
- Act as the first point of contact for SAP operational issues.
- Collaborate with business units to align SAP support with strategic goals.
- Communicate system health, risks, and improvement plans to stakeholders.
Continuous Improvement
- Identify and implement process improvements to enhance support efficiency and user satisfaction.
- Stay current with SAP innovations and recommend adoption strategies.
- Lead initiatives for system upgrades, patching, and lifecycle management.
Contact: 02 9412 4178 for more details.
www.ayaninfotech.com
